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How To Manage Outsourced Employees

December 19, 2019

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Manage-Outsourced-Employees

59% of businesses surveyed for Deloitte’s 2016 Global Outsourcing Survey said the main reason for outsourcing was to cut costs. Outsourcing seems to be the way more and more businesses in the U.S. are working these days. But how do you manage employees that are sitting hundreds, or even thousands of miles from your office? After more than a decade in the business, we have the answers…

Outsourcing has its challenges, but finding the right partner can accelerate your business by reducing costs and ensuring the right employees are paired with the right work.

Companies of all sizes and business models rely on outsourcing to help run their business. Call centers, HR, marketing, and sales are some of the main corporate functions that are outsourced. But, to reap the financial reward of outsourcing, you need to set up the system so that it works for you, your team, and your outsourcing partners. 

Here are some important steps that our partners can take to ensure complete outsourcing success…

Align Business Interests

Structuring a working relationship from far away is important, but nothing is more important than aligning your goals. If you have a process, and clear methods of collaboration and communication, then things should run exactly as you laid out. But, what if you could take it one step further? If you kick off your relationship with a clear understanding of each project’s goals then you are allowing your team, both near and far, to consider all the ways of reaching the goal with maximum efficiency as well as to problem solve when issues arise, rather than constantly asking you for guidance.

Build An Onboarding Packet

Without the ability to micro-manage your outsourcing partner directly on a daily basis, companies must put adequate support in place. Ensuring the outsourced workforce has access to educational materials, in-depth training, and structured, regular communication with the company is crucial for the shared success of the partnership.

Brand Management

Every company spends years building and honing their brand and reputation. In order for an outsourcing partner to thrive, that brand must be proactively managed and embedded into the day-to-day functions. Part of selecting a complementary outsourcing partner is conducting the due diligence to determine if that partner can uphold the pillars of the company’s valuable brand.

Collaboration Tools

Making sure everyone is on the same page extends to software as well. Ensure everyone has access to the files needed and rollout collaboration tools so teams can work together as if they were all in the same building. Just be respectful of time differences and work schedules.

Outsourcing has its challenges, but finding the right partner can accelerate your business by reducing costs and ensuring the right employees are paired with the right work. The company maintains control over all aspects – here and abroad – while the outsourcing firm executes non-core functions. It’s a relationship that can pay dividends if managed well.

Raso knows the ins and outs of outsourcing and can help guide you in making the right moves for your growing company. Contact us to get started.

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