The term call center sounds extremely outdated. When people see job openings for these positions, they’re surprised they still exist. Yet, you’d be shocked at the number of people who prefer to speak to real people for customer service. A study by Statista shows that in 2017, 64% of Americans contacted some form of customer service.
In this blog, we will cover:
What is a call center?
What are the different types of call centers?
What does a typical day look like for a call center agent?
What is a call center?
A call center is almost always the main communication channel between businesses and customers. Companies use call centers for customer support, telemarketing, and gathering data. Forbes reported that 40% of customers prefer talking to an actual human on the phone for complicated issues.
What are the different types of call centers?
There are two main types of call centers; inbound and outbound. Inbound call centers take the calls, and outbound call centers make the calls! Extensive experience is not required for these call center jobs because agents usually go through a couple of weeks of training.
What does a typical day look like for a call center agent?
Inbound call centers receive calls from current customers looking for assistance. Agents assist with customer issues, schedule appointments, and give instructions over the phone.
Outbound call centers, also known as telemarketing centers, make outgoing calls to potential or current customers. Outbound calling agent jobs are most likely sales-oriented and operate off a cold calling list. This type of job can take numerous calls before making a sale. If you have a positive attitude, you could excel in this role!
Call center agents can offer immediate relief to customers and provide them peace of mind about their issues. These positions are just as important as the next job in a company because they work directly with customers. So ask yourself, would you consider working in a call center? Raso Solutions can help! Feel free to check out our ready-to-fill call center positions by clicking here.
